Frequently Asked Questions
Everything you need to know about sourcing premium crystals and minerals.
Are your crystals and minerals ethically sourced?
Yes, we prioritize ethical sourcing by working directly with mines that adhere to fair labor practices and sustainable extraction methods to ensure the highest energetic and social standards.
What is the minimum order quantity for wholesale pricing?
To qualify for our wholesale rates, we require a minimum opening order of $250. Subsequent reorders have a lower minimum of $100.
How do you ensure crystals don't break during shipping?
We use professional-grade protective packaging, including double-boxing for fragile specimens and heavy-duty bubble wrap, to ensure your crystals arrive in pristine condition.
Can I request specific photos of the exact items I will receive?
For high-value statement pieces and large geodes, we provide 'Claim' options where you receive the exact item pictured. For smaller bulk items, we ship high-quality specimens consistent with the product photos.
What is your return policy for damaged or incorrect items?
Please inspect your shipment upon arrival. Any claims for damaged goods or discrepancies must be reported to our support team within 48 hours of delivery for a full refund or replacement.
Do you offer international shipping for global retailers?
Yes, we ship worldwide via DHL and FedEx. Please note that international customers are responsible for any customs duties or import taxes imposed by their respective countries.