Returns & Exchanges
At Simmon Crystal Wholesale, we strive to ensure your satisfaction with every bulk order; if your crystals arrive damaged or do not meet your expectations, we offer a 30-day return window for most inventory. Please ensure all items are returned in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Contact our wholesale support team via the portal or email with your order number and a brief explanation of the return reason.
Document and Pack
For damaged crystals, please include high-resolution photos of the items and securely pack them in their original protective wrapping to prevent further breakage during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.
Inspection and Refund
Once our warehouse team verifies the condition of the returned crystals, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing